Forum Guidelines
Please be honest, respectful and helpful in the forums. Users who do not follow these guidelines may be banned from participating.
If you see abuse, please report it by clicking this icon.
Forum Recognition — How It Works
Assigning Points for Answers to Questions
When you create a new thread, by default the thread is marked as a question. As other community members reply to you, you can assign points to their answers:
5 Points: Helpful Answer
10 Points: Correct Answer
Make sure to mark helpful and correct answers so that community members who help you are recognized!
Answering Questions
If you provide helpful or correct answers to questions over time, you are awarded points that give you a status level:
| Points Required | Status Level | Icon |
|---|---|---|
| 1000+ | Genius (Black Belt) |  |
| 500 | Expert (Red Belt) |  |
| 250 | Guide (Orange Belt) |  |
| 50 | Enthusiast (Yellow Belt) |  |
| 5 | Newbie (White Belt) |  |
| NA | Atlassian Employee |  |
| NA | Atlassian Partner |  |
You can see which threads still haven't been answered based on their icon:
Unanswered
Question
Question Resolved
FAQs
- Do I have to be registered to use the forums?
- How do I login?
- What do I do if I forgot my password?
- How do I create a thread or post a reply?
- What are watches?
- How do I search the forums?
- How do I set my profile and view other user profiles?
Do I have to be registered to use the forums?
To post or reply to threads, you must be registered. To register, simply click "Sign Up" at the top of the page and fill in the appropriate information.
How do I login?
To login to the forums, click the Login link. From there you enter your name and password. If you would like to have Jive Forums automatically log you in when you visit, click on the checkbox next to Automatically log me in. (Note: You must have cookies enabled for this feature. Jive Forums will encrypt your login information and store it in a cookie.)
What do I do if I forgot my password?
To reset your password, simply click on the Login link and then click on the "I forgot my password" link. After typing your username and pressing the Submit button, you will receive an email with instructions on how to reset your password.
How do I create a thread or post a reply?
To start a new thread, choose the appropriate forum and select Post New Thread. Type your thread header in the subject line and type a message in the message box. Before you are about to post, you can spell check your message by clicking on Spell Check. You can also choose to watch the thread (which will add it to you watch list, and allow you to receive email notifications when new posts are made) by clicking the Watch This Thread box.
When you are satisfied with your message, you can preview your message to see how it will appear when posted by clicking on Preview. Or you can post your message without previewing it by clicking Post Message.
To post a reply to a thread, select the reply icon next to the message you would like to reply to. If you want to respond to specific text from the original message, click on Quote Original, and that will add the text from the original post in your message.
What are watches?
A watch notifies you by email if the thread you are interested in has been updated.
To add a thread to your watch list, click on the "Watch This Thread" link at the top of the thread page. Click on Stop Watching Thread to end the email notifications. After 30 days, inactive watches automatically expire. You can also watch forums, categories and users. For example, when a new message is posted in a forum you're watching then you'll be notified by email.
To see the current list of watches, click on "Your Control Panel" then "Watches". From this screen you can choose to receive email notifications when new posts are made. Just click on Add Email Notification next to the thread for which you want to be notified.
You can delete a watch by clicking in the Delete tick box for the watch you want to delete, then clicking the Delete button.
How do I search the forums?
From the main page of the discussion forums, type your term(s) into the search box, select which forum(s) you want to search, and click the Go icon.
When you are in a Forum page, you can click on Search Forum to use an advanced search page where you can narrow your search by specifying a date range or filtering by username.
How do I set my profile and view other user profiles?
To create or update your profile, click on "Your Profile" at the top of the page.
To view the profile for any user who has posted to the forums, click on their username wherever you see it as a link. You can also search for their username or ID using the search feature.
Who do I contact if I have questions about the forums?
Please email sales@atlassian.com and our Customer Service team will assist you.