Hi all, I was wondering if there is a way to setup the customer portal in this way: External customer - They can contact the service desk via email, and their email will be automatically added to t...
I am looking for a solution to upload my web service xml s files into Xray Test repo and also import the test results when the tests have been run in POSTMAN. How do I achieve that ? and in what form...
Did anyone attempt the certification exam? The content provided in the courses seems to be superficial, considering it is a foundation-level exam for beginners. Would this content be sufficient?
Hello, I would like to identify "external use cases" for my team using logic derived from four other custom fields. So I would like "External Use Cases" to be yes if Work Type = Customer...
Dear Community, I have made some changes to Change screen. Added/Removed/Replaced some of the fields on the change edit/view screens but they are not reflected on the JSM screen. Is ther...
My department recently transitioned into using Jira and I am an admin for our department. I have access to create teams in Jira, but when I try to add new members to existing teams, I do not have the...
Hello good! I wanted to ask a question about how I can enlarge the length of the attributes bar when creating an object in Insight. Attached image Thanks!!
Hi, I've written an automation rule that writes specific requirements in the description field - highlighting certain 'code' lines using the monospace formatting. The Wiki editor of the descriptio...
Hey there, fellow marketers! 👋 Do you ever wish you could tap into a wider audience and amplify your content's reach? We all know the power of collaboration, and that's exactly what we're proposin...
Olá, Nos últimos dias, percebi que não estou recebendo notificações no ícone de sino e estou com dificuldade para encontrar onde fazer a configuração. No meu perfil, só encontro a opção de habilitar...
Hi everyone, I'm struggling to come up with a way where I can display a one-time T&C Form on the Portal and only after the consent, allow the customer to submit Requests. Here's what I've...
I have created an automation in Jira Service Management that, upon transitioning the ticket to a specific status, clones the ticket into another Jira Service Manager project. When an attachment is ad...
hello, some users are showing first and last name, whereas a few users are showing up as first initial and last name. how do I set it where everyone shows up with first and last name. ...
I have two plans in the same project with identical configurations other than how they are filtered and one shows the 'Done' epics (referenced as 'Correct') and the other does not (referenced as 'Bro...
Hi, I have two projects called AST and V2D. I assume an issue in AST is already created and has a created date. When a linked V2D issue is created, I need automation so in V2D issue, a custom field ...